Sort:  

did you do "claim" or "new account"? cuz that usually happens if someone used the 1 WS claim link, but didn't have enough to claim (or the bitshares account was created after the August 1st snapshot). In that case, you need to use the "new account" link and send 10 WS.

If you haven't already, make sure you join the Whaleshares Official Discord, and they can look into it for you as well in the #claim-process-support and #new-account-support channels! :)