Computer wizards, I need help with a Windows 10 install please!

in #help4 years ago (edited)

Good day again to all these people who know way more about computers than me and are generous enough to educate the ignorant,



I have a problem and don't know where to find the answers I seek:

I was given an old Acer that I need to put back into commission because it is one of the few Windows devices we have, and I need at least a Windows 8 device to support a vital application we need going forward in our operations.

It had Windows 7, so I chose to upgrade for Windows 10 because this tutorial was very easy to follow, and why not use the most updated OS if I can.

After MANY hours (which seemed excessive) of waiting for my computer to think through all the "checking for update" phases and whatnot, I finally got to the 1st reboot (of what I understand should be a total of 4 reboots in a Windows 10 upgrade).

And what joy and relief to finally arrive here!

UNTIL...

This computer has both Windows 7 and Ubuntu loaded, and upon start up the user sees first the Acer logo, then is prompted to choose which OS to use.



IMG_5162.jpg


I chose Windows 7, and was met with a solid black screen and a shrill, disheartening beep code that stops only when I push the power button.

So I tried all the options with the same horrible result (except when I chose memory test, which takes me to a blue screen with a bunch of info most of which I don't understand).

I assume the error comes because I want to reboot/access with Windows 10, but start up gives me only Windows 7 option so this command confuses the computer...but IDK.

WHAT IS GOING ON, AND WHAT DO I DO??

This troubleshoot article is more advanced than my current skillset, but it suggests that I "ensure the source OS is stable. Also ensure the Windows setup source and the destination drive are accessible" IF it is indeed a downlevel error.

SO my questions are:

  1. IS this a downlevel error? If not, what is going on?
  2. If it IS a downlevel error, how do I "ensure the source OS is stable"?
  3. How do I "ensure the Windows setup source and the destination drive are accessible"?
  4. How do I access ANYTHING other than this start up menu of OS options and the awful beep with black screen?



Ultimately, how do I fix it??

Any advice would be appreciated.

Thanks in advance.



















✨💫💛💫✨ Sara!

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 4 years ago  Reveal Comment

I agree with that @lasseehlers, I am not a fan of Windows at all. I'm not very familiar with Ubuntu yet. Unfortunately in this situation I do need to use Windows to support the software I actually need for a vital aspect of our business.