Update: I don't know if it was this post or if my number eventually just came up but my DEC was just restored 8 hours after writing this post. Worth noting though, they did not make any effort to replace the 6 days of SPS drops I didn't get but at this point I'll take my 20% devalued dec and run.
Thank you to to the tech support team for finally getting this done under what seems like horrible conditions. I really hope you all have help coming soon.