Part 5/7:
Stakeholders First, Not Customers First
Contrary to traditional business models that prioritize customers above all else, O'Hayer advocates for a "stakeholder first" mentality. He argues that when a company takes care of its entire ecosystem—including the environment, animals, employees, and community—the positive outcomes ripple outward. Over-focusing on one group at the expense of others can be counterproductive; balanced attention creates a healthier, more sustainable enterprise.