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The controversy has also shone a harsh spotlight on Sony's influence over game publishing decisions. Many gamers blame Sony, not just Arrowhead, for the abrupt policy change and the subsequent fallout. Arrowhead's CEO issued an apology, acknowledging that the handling was not ideal and that better communication was necessary. However, this apology has done little to repair the damage, as players feel betrayed and ignored.
Community managers involved with Hell Divers 2 have faced criticism for their dismissive responses, further fueling resentment. Meanwhile, fans are directing their outrage toward Sony, accusing the company of prioritizing corporate interests over gamer experience and community trust.