7 Habits Overview
The 7 Habits of Highly Effective People is a book written by Steven Covey that I have introduced in previous posts. Reading the earlier posts will help gain a better understanding of some of the terms used here.
- Introduction to Effectiveness
- Habit 1 - Be Proactive
- Habit 2 - Begin With the End in Mind
- Habit 3 - Put First Things First
- Habit 4 - Think Win/Win
The first three habits are about taking control of our own lives as part of our journey to become more effective. Covey calls them, "private victories" as they are inward-looking to ourselves. They help us move from being dependent to independent thinking people.
Habit 4 is a public victory that helps us move from being independent to interdependent. Habit 5 is also a public victory.
Prelude to Habit 5
To illustrate the essence of Habit 5, I am going to start with a short story.
"Why are you not studying?"
"I just had to speak to my friend Tom."
"You are always wasting your time with your friends. You don't take your study seriously."
"It was important Dad."
"When I was young it was different. We respected what we were told and didn't argue. What was so important?"
"Oh, you wouldn't understand."
"Just go to your room and study!"
Habit 5 - Seek First to Understand, Then to be Understood
How often have you heard a parent say -
"When I was young…"
In life, we judge everything based on our own perceptions which are set by our own limited experiences. However, other people have different experiences and their perception of the same thing is different. Normally when we listen, do we really listen? Or do we just quickly make a judgement by what we think the situation is? We replay what we experience through our own perception without really listening to understand.
Most people do not listen with the intent to understand; they listen with the intent to reply."
Dr. Stephen R. Covey
Habit 5 is one of the most important. To really be effective in life we need to work with others and a huge part of that is listening to others to understand their opinions.
Furthermore, listening is not just about paying attention to what words have been said. Communication is also based on the tone of what is said and even more importantly, the body language. We get taught when we are young how to read and write. That is only part of communication - were you ever taught how to listen?
How to Listen
Most people listen only so that they can understand enough so that they can get their point across. They are not really listening to understand.
There are 5 levels of listening:
- Ignoring
- Pretending
- Selective
- Attentive
- Empathetic
Be critical of yourself in the conversations you have at work or at home. At which level are you really listening?
"If I were to summarize in one sentence the single most important principle I have learned in the field of interpersonal relations, it would be this: Seek first to understand, then to be understood."
Dr. Stephen R. Covey
Without listening properly we make a judgement about what the person is saying based on our own experiences rather than fully understanding what they were actually trying to communicate. In the story at the beginning, the parent never understood why their child thought it was important to speak to their friend Tom - they had already made a judgement based on things that happened when they were young and had presumed that their child was just being disrespectful. What a wasted opportunity to really listen and understand.
Because we don't really listen, we respond in one of four ways:
- Evaluating - We make a judgement and agree or disagree according to our experience
- Probing - We ask questions based on our own perceptions
- Advising - We give advice and counsel based on our own experiences
- Interpreting - We analyse their behaviours based on our own experiences
There might be times when someone asks us to specifically draw on our experiences - that is different. However, in most cases be careful not to judge quickly but see if you can empathetically listen to their point of view to really understand what they are saying before trying to get your own point across.
Next Post
We will look at Habit 6. Please comment below as to what you think about Habit 5.
The truth is that on several occasions we try to fight for being understood rather than understanding situations. Learning is a character that should never be taken for granted.
That is exactly right. We come to a discussion with our own viewpoints and are willing to fight for what we think but we can do so much more by listening properly to others. They have had different experiences to us in life and therefore may have very valid viewpoints based on completely different information and experiences.
Hello dear @awah, very good post, congratulations.
Empathy is not a habit cultivated by many, generally in each situation we all play according to our point of view and lived experiences.
When listening the same thing happens and this is due to the fact that the human being is selfish by nature, to reach the level that you propose in your publication and learn to listen and objectively understand the other requires a great effort from us to depose that selfish attitude.
Thanks, I will read you next time!
Hi @fucho80
You are right. The type of empathy I am calling people to here is not easy to reach. It takes real sustained effort and is not as easy as flicking a switch. There are levels of attainment and we can all strive to do better.
Effectiveness doesn't just come easy - it requires work.
Thanks for your comment and interest in my post.
Awah I read all of your posts and it's fab, I really like it. A little advice use OCD community for these kinds of posts because project Hopemainly focuses on:
technology,
steem,
blockchain,
artificial intelligence
machine learning
economy,
business,
marketing
I Loved your post.!
Thanks for your comment and happy you liked the article. I am not aware of OCB community - what is the purpose and does it have good curation and engagement? I find I get good engagement from the guys at Project Hope on these posts.
Sorry, I mistakenly write OCB it's OCD! It's a community which appreciates the original and useful content like yours!
Ok, thanks for your comment. I will take a look.
I hope you enjoy the rest of the series. Two more habits to go!!
Indeed! I'm going to wait for your next blog also I'm going to read the last ones!