Is there any solace for those of us that have wives who want to play, but can't because your game thinks two people in one household is a bot? The answers (and complete and utter lack of support) that my wife has been getting just trying to play the game because we sit next to each other is ridiculous. Why release a game if you have no idea how to make it work? And why don't booster cards ever show up?! I won a pizza box two days ago and it still doesn't show in my inventory. Please, please give me some hope that there's a developer behind all of this and not just a bunch of musicians who thought a game would be cool - because we're dealing with money here, and just plain getting shut out of your inventory after days of playing is BS.
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Where did you ask for support? We have not seen anything in the "support-and-bugs" channel in our Discord. We have also not seen you ask for your accounts to be verified in the "account-verification" channel.
P.S. There is a reason we don't just automatically let people with the same IP addresses and accounts with no history at all play without question - STARBITS would be farmed to death and that would be the end of the game for everyone.
You could at least try digging down into the subnet masking IPs. No other game has prevented us both from playing - only yours.
We asked about it in your official discord and the only answer we got was "sorry other people ruined it for you." What kind of support is that? And no, you won't see an account verification request, because you've been rude as hell throughout this problem and neither of us wants anything to do with your buggy crap anymore.