They won't refund any money,
14k is not a small amount and no refund is the stupidity of the government. Its frustrating when such a big govt transport department can maintain the website. What else can we expect from them? I feel like Digital India initiative is a joke. Flipkart and amazon like sites have such fantastic web portals so why can't govt do this? Its lacks of will not skill by the govt officials.
The govt does not want to make it like them, don't invest that much. I agree, that its a lack of will and dedication.