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alacrity (25)in #uce72 • 7 years ago
Understanding Customer Experience: the Boyne Resorts Mini Case
Boyne Resorts has developed an employee program to enhance customer experience. Source: http How does it work? In my opinion: the modules aim to make the customers…
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alacrity (25)in #uce72 • 7 years ago
UCE72 Reflection: Understanding Customer Experience
It was really interesting to learn about studies on satisfaction, and that it is both a function of cognition and emotion. Learning through the topic brings me back to the days…
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alacrity (25)in #uce72 • 7 years ago
A new experience
Experience is the best teacher. In over the past year or so, I have had the opportunity to contemplate what kind of 'teachers' to seek in this respect, and how to pursue that.…
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