He sent it for a vote, and the vote was given, then taken away because it didn't meet the standards for buildawhale.
First up @buildawhale does not have any standards. just explore the content of their fictional posts! look into the accounts named.
No legitimate business ever refuses to provide a refund when what has been paid for is not delivered or faulty.
I have seen multiple people say, the Steem paid was burned rather that given back.
Give me an example of a real world business that is able to refuse giving a refund?
The reason is because such practices have been deemed unethical.
Blocktrades does the same thing with delegations, that is unethical as well.
That behavior only exists in the realms of criminality and thuggery.