that's actually not true, it seems that this is our thinking but in practice it seems to be a cruel practice.
I am not sure, I rarely penalize someone with no tip just because they gave "some" bad service. Think about it like that..when you go to work and have an off day, they don't cut your salary that day :)
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We don't need to give tips to a non-satisfactory service. It just a matter of appreciation, gratitude for making our day beautiful.