Yes I agree with you.
Something that makes Google for example lose out a lot and may make them lose the whole video side online is because of poor communication. All it would take from YouTube is some real care and they wouldn't lose millions of dollars in value by people moving away to other more caring platforms. All it takes is a little bit of care and it makes people feel valued. Don't want to see Steemit go down into that rabbit hole. Even when there is no exciting new announcement it's still good to show what you are working on. Showing a bit of a human side.
It's truly amazing how great the transparency system is on Steemit and how it makes the whole platform more win-win. Since it creates more real trust. And as you say people are incentivized to behave well since they have a reputation score they want to keep up! This creates way less spam and creates an overall better user experience. We have so much free time these days and taking 10 minutes to care about someone else by producing some value to them will be so rewarding for both sides! I want to see Steemit be the best company in the world when it comes to transparency and communication!