I’ve been following bomberfrancy’s twitter (owner of bitgrail) after the hack and I’ve got to say he has been very unprofessional in all this. He will not take 1 bit of responsibility and it’s a shame. Binance and official Nano have been much more helpful in providing updates and support than Bitgrail themselves. So many sketchy things have been discovered about bitgrail. Looks like bitgrail knew about what was going on way before they reported it. seems it was being hid. I myself have lost $1000 USD in this hack which is a lot of money to me.
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