As human as we try to be and feel empathy for them we also need to be fair and say they did a lousy job security wise. We could even go as far as to say they didn't care that much about security that they left it unpatched and in the end allowed for this to happen, making a mockery of their clients and affecting the entire bitcoin community.
I saw some discussions that the main cahuna has disappeared for fear of safety. What would you have done if those two year old transactions would have been from yesterday? Play that in your head, make a backup plan, decide on the actions, and then ask yourself: Why we should feel empathy towards stamen123
Of course they did a lousy job but I would not go that far to imply that they dont care too much about secirity. BItcoin is not where it should be yet though, and I hope that we will find a solution like this one soon:
http://hackingdistributed.com/2016/08/03/how-bitfinex-heist-could-have-been-avoided/
Not an expert so if I get proven wrong, I'l definitely accept it, but I've read a couple places that security issues were known and not action-ed upon. So it was either above their heads or they didn't care.
I also hope things will be resolved, a solution is found and applied and everything goes back to normal. This issue has rippled across multiple coins and it's not good.