As I was already given the wrong information on the main page/s of their website, I had no need to read the FAQ about it.
The problem is that they get feedback, know what the problem is (there were other people on the forum confused about this also, others might not even bother to go further), but leave everything on the website as it is. They found the time to make the change shown when after downloading and running the app - why not to the part before instead?
Anyway, it was the attitude on Slack that got to me, so I'll leave it at that.