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RE: BlockTrades users must now create an account to trade with us

in #blocktrades5 years ago (edited)

Since more than one day MY money is blocked!
No response from @blocktrades per mail and Steem Chat. That's really cool.

Transaction State
User's deposit exceeded transaction amount limit, requires admin approval.
The transaction exceeded the user's transaction limit for automated processing and is pending approval by administrative personnel.
Time (local)
2019‑05‑18 11:13:45

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We only have one transaction blocked from 5/18 and it was steem sent from a different account (not prinzvalium). That user has contacted us via email and we replied to him with further information. If that user is you, maybe you didn't receive our email? If so, please resend your email request and we'll attempt a reply from a different email address (maybe our reply was blocked by a spam blocker).

Ok, thank you. Your support mail was in the spam folder. I didn't look into this folder, because I marked the blocktrade registration mail as not spam. Strange. I sent an answer. Thank you.

Ah, nvm, it looks like your transaction was already processed.

The first transaction was ok, the second has been blocked because of the daily limit. Strange that I got no warning, that the amount is to high. Afterwards it is to late.

The warning comes in the form of the "Deposit Limit" above the input estimate edit box. This value shows the remaining amount you can transact with us for the day at your current allowed daily transaction volume.

If you put in an estimated amount above this value, the deposit limit will turn red to indicate the amount you're planning to send would exceed your daily limit. For example, in the screenshot below the user is asking for an estimate for 7 ETH which exceeds his remaining daily limit of 6.887 ETH).

Also, it's best to avoid pushing too close to your limit as the USD value of the input can fluctuate.

Ah ok. It does not block if the amount is to high. The user can send the money even it is to high. If this happens, it is pending and an admin must look at it.

Isn't it possible to disable the send button if the amount is to high?

The sending isn't done from our site, so we can't block it. In general, there's no way to block someone from sending cryptocurrency to you.

Ok, thanks for your efforts!

Your web site says the transfer is pending and at the receiver site nothing has been received.

Also, what name are you using on steem.chat and did you send to blocktrades or blocktrades-help? I monitor blocktrades while our support staff monitor blocktrades-help.