I think you hit the nail on the head with the type of accounts my rant was directed at. I think its a different ballgame if you "complain" about something when you have a solid grasp of the problem and also try to come up with some positive steps to take to remedy it.
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I've realized how few people actually want what they say they want. They only want it if it's given to them, not if they have to do even a minimum amount of "work" for it.