And then the scale scale. Does the response match the situation? If someone accidentally steps on your foot, you don't need to pull out a hammer and hit them in the eye with a hammer because they accidentally stepped on your foot. Does the response match the situation? So we want to make sure that we're responding appropriately.
If someone forgets to call you when they say they were going to call in 30 minutes, you don't call them in 31 minutes and just scream and yell at them and tell them they messed up the entire relationship because they didn't call you in 30 minutes. Like they said, does it match the situation? So scale is important. And a lot of people miss that blow things out of proportion so quickly.
So keep that in mind, the scale and then empathy. How would I want to be approached if the roles were reversed? Because we know we've all said things at times that we probably should not have said. We've done things that we should not have done.
And when we think about it and realize that, oh, man, I messed up. And now we want grace. We want forgiveness for the things that we've done to someone.
So we have to have empathy in these situations where something is said, something is done because people may say things out of fear. They may say things because it hurts. They may say things because they don't know better.
They may say things because they don't even realize that it is offensive. So keep that in mind. Have empathy.
SourceHow would I want to be approached if roles were reversed? So the next time you find yourself in a situation where something is said or something is done and you feel like you need to give them a piece of your mind in some sense of the matter. Think about it. Am I going to give a strategic response or am I going to attack and retaliate instead? And to help you do that, pause, take a pause.