Some solid picks in that list—small businesses definitely need reliable tools that don’t require a full IT team to run. I’ve had a decent experience using Drift for streamlining customer convos on websites. It’s not super complex, and it helped cut down a lot of back-and-forth emails. Of course, every tool has its moments (not all smooth sailing), but https://drift.pissedconsumer.com/customer-service.html was actually responsive when I hit a weird chatbot glitch. Worth a look if you're piecing together a simple tech stack without going overboard.
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