A lot of people get offended when they are intervened in between a conversation. Yes, you are true in saying that you should listen to the person first instead of forming answers in head.
Very nice post. It will help a lot of professionals as well.
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Great point @attiyaomer. These tips are not only beneficial for personal relationships, but business ones as well!
Thanks. Please take some time out and read my first blog. And if you liked it, do comment and vote please.