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RE: Work in IT they said...

in #computer7 months ago

You can bluff a lot with computers now you can just look things up. A lot of my early jobs had no internet access. We would use actual books to work out how to do things. These days it's all so diverse and I just know a tiny bit of what goes on. The youngsters will just these newfangled AI doofers.

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I can see the quality of IT Admins deteriorating to not even minimal. Things were bad enough with the "Google is your friend" SysAdmins, but now, with AI, any fool can be a competent support guru. I prophesise that IT support can be given over to AI and humans made redundant.

Our IT Support ticketing system here at work, for example, already has "Canned Responses", and they introduced AI into the program last month, which learns repetitive issues and resolutions. I see no difficulty in someone emailing our system. The AI responds by sending them a link for Remote Desktop. The AI logs into their computer and talks to their computer's AI (They'll all have that by default soon, too!), and they resolve the issue between themselves and probably quicker than a human and most definitely more cheaply.

There's clearly an opportunity coming for one or two big Automated IT Support companies. Maybe Microsoft would offer it? Imagine your PC being £50 more expensive but with one or two years of support. Most businesses wouldn't even give it a second thought.

I'm sure there are savings to be made for routine stuff that humans find tedious, but the bots need to escalate the rest to humans who know their stuff. We're going to be engaging with more bots in future, so get used to it.