Very good article. One of the most important things I've learned about the art of listening - and communication in general - is to try to set aside the ego. This is not the same as getting walked over by the other person, because as you develop the skill of managing your reactions you present less of a target for anyone who is in an upset frame of mind.
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That's true. Ego stands in a way in several ways when it comes to our relationship with people in general. And how much we listen can go a long way in strengthening our relationships with people.
And yes, its not the same as getting walked over by others. Thank You!