Same thing happened to me, but it all made it so I figured I wouldn't complain. Companies on the cutting edge like all block chain companies are will have things to work out. The worst thing that happened to me with them was trying to shapeshift golem and gnosis that I bought. The wallet wouldn't take gas from my ether to pay for the shapeshift. They told me I had to manually send ether to the golem and gnosis wallet so there was gas to shapeshift it. And I just thought that was a joke. I don't know how much ether I wasted in the end. But I gave them the benefit of the doubt even in that case, believing that since they were at the time the newest addition to the jaxx wallet that they were still working out kinks. I haven't tried shapeshifting since though. But thanks for the warning. I guess I will move my btc to somewhere safer. I will look at the 2 wallet you suggested. Thanks for posting. Sorry for the long response! Following now!
It was probably about a month ago I started having issues, as it's only gotten worse. I don't even think the ShapeShift component is working at all - whereby Exodus' exchange is super smooth and easy.
totally done with Jaxx. no excuses for such incompetence.
I will check out Exodus. Thank you sir
The fees of Exodus are incredible high!