Hi all, Wirex community manager here. A quick update on the card situation:
- Current cards cancelled.
- Money safe.
- Refunds will be issued.
- New Contactless debit cards will be issued for free.
Yesterday,one of our partners who provides the entire Crypto Industry with VISA prepaid debit cards, received direction from VISA to immediately close all accounts.
Unfortunately, we were given little notice by the supplier to prepare for this change.
We’d like to assure you that all your funds are safe and that they will be moved from your blocked VISA cards to your Wirex accounts ASAP. Additional information in regards to the refund procedure will be emailed to all our users within the next few days.
What we are doing about it
We have been working with a new card issuer for the last couple of months and are very close to being able to release our new cards. As part of this changeover, our new card issuer will provide free replacements to all users who already have cards.
You’ll still be able to buy bitcoin using your local bank card and we will be increasing daily limits until we release new cards.
Register for the live webinar for a full update:
https://events.genndi.com/register/169105139238466377/d2675c1372