I've been having very similar problems with the clunky BTS wallet. So I thought it was me not being Geek enough to figure it out. Presently have two wallets but it seems to default to one of them and I haven't been able to pry the other one open for maybe five or six weeks now. And there was a couple of months previous to that where I couldn't get into it. Figure that eventually it will be running on EOS type platform.
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I checked out Firefox @jerzy's suggestion with Bitshares wallet and it's much more reliable.
Tried that link and it worked! Still somewhat puzzled.
DEX's are clunky yes, I haven't used one I liked. Counterparty DEX was ... okay, but transactions would take minutes since it was BTC blockchain used.