I am on Genesis and Hashflare and never had a problem with them with good customer support, there are some doubts on Hashing24 which was said that it is a scam. https://bitcointalk.org/index.php?topic=1676941.0;all
I have no personal experience with them though. How long have you been on it already ? Your experience so far ?
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If you enter Genesis Mining into Google then you only see unhappy people with cloud mining, mentioning scam, fonzie and other words...and that it's never profitable. Somehow this is the common reputation for cloud mining I guess...even for industry leaders...