I contacted support and they responded. They told me to try bitshares.org/wallet - this did not work for me. Im waiting for another response. Luckily I used my first and middle name which is on my photo I.D. which they requested. I would try and email them [email protected]
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I was able to fix the problem be installing my OpenLedger backup onto https://bitshares.org/wallet. I don't know why installing my backup won't work at https://openledger.io/. Hope this info will help