Mario Suarez - Technical Account Manager, Customer Service, Project Management, Pre-sales and Digital Transformation

in #digital6 years ago (edited)

Systems Engineer with 23+ years’ experience in information technology and systems management. Background includes experience as a Technical Account manager, Customer Success Manager, Pre-sales Project Management, operations and infrastructure consulting services and leadership roles. High skills in presales, customer and consulting services in a wide range of computing technologies, and best practices like ITIL and MOF. Experience supporting a wide variety of customer - small to large, bank, dairy, retail, education, insurance, petrochemical, and telecommunications.

As Senior Technical Account Manager (Sr. TAM), I developed solid relationships being a trusted business advisor to diverse Microsoft's Premier Support customers in Guatemala (Brewery, Partners), Costa Rica (Bank, Retail, Financial, Dairy Industries), Peru (Dairy Industry, Partners) and Venezuela (Bank, Insurance, Petrochemical, Brewery).

Responsible for the Microsoft/Customer relationship and management of Premier Support Agreements including Service Delivery Planning to ensure maximum customer ROI and satisfaction with Microsoft Products and Services with a primary focus on Digital Transformation, operations, optimization and security, developing strategic roadmap to facilitate the customer´s digital transformation.

Manage Windows Azure and Office 365 Customers. Responsible for consistent up sell of current contracts year over year as well as assisting with new sales of Premier Support Agreements. Achieved high customer satisfaction (CSAT).

Research oriented, analytical, and problem solver. Work very well under pressure and in adverse environments. Member of a high-performance team (four top subsidiary cups in five years). Excellent communication skills (written, verbal, and interpersonal). Adaptable to changes. Highly abilities of negotiation and conflict resolution. Fully Bilingual Spanish/English IELTS certified.

https://www.linkedin.com/in/mario-suarez/

For further detail click LinkedIn Profile
Headline & Summary developed and Search Engine Optimized by @JustinoMora

Sort:  

Hi! I am a robot. I just upvoted you! I found similar content that readers might be interested in:
https://gt.linkedin.com/in/mario-suarez

Congratulations @resume.bank! You have completed the following achievement on the Steem blockchain and have been rewarded with new badge(s) :

You received more than 50 upvotes. Your next target is to reach 100 upvotes.

Click here to view your Board of Honor
If you no longer want to receive notifications, reply to this comment with the word STOP

Do not miss the last post from @steemitboard:

SteemFest³ - SteemitBoard Contest Teaser
The new Steemfest³ Award is ready!

Support SteemitBoard's project! Vote for its witness and get one more award!