Greetings, beautiful and dear Lydia
Really, when someone approaches us with a slightly upset tone, it is an excellent opportunity to respect and develop our empathy by trying to get in touch with the person's world and seeing the difficulty of it with the eyes that it possesses.
Your line on the video is pretty good.
I'm a psychologist. One of the most important issues in Limites attendance is the therapeutic bond. For that, it is necessary that we show that we are there to listen to the patient and that everything he will tell us, will not leave there. It will all be done with the utmost respect as possible.
Thank you for posting and good afternoon!!!!!