Totally agree with your take—good customer service can make or break your experience, no matter how solid the product is. It’s wild how often just getting a straight answer feels like pulling teeth. I recently had to contact Direct Express for something, and before I did, I checked out some FAQs and real experiences online to avoid the usual runaround. This guide I found helped clear up a lot before I even picked up the phone. Honestly, being prepared makes a huge difference when you’re trying to deal with any kind of support team.