Thank you so much! Sun Tzu wrote a piece on how rulers make rules but the workers will sing their own songs regardless. I think of this every time management makes a new check list. It doesn't matter how many check lists and rules you make, the guy on the street is gonna make it work. Thanks again for your kind words :-))
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A toast to the reps in the trenches, who are forgiven for almost any transgression as long as they hit the numbers! Cheers