Forcing people onto a Discord channel to resolve issues from the blockchain is user-unfriendly and unnecessary. Operators should provide the reason a user has made a blacklist and communicate on the blockchain.
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Since I learnt that Discord sells their user info to advertisers, I have refused to use it. I felt it was my decision to give steemit my email because I wanted an account, but I did not and do not choose to take that risk with Discord. So, I asked for a Steemit account where I can complain ...but, no luck - so, good luck to you getting a favourable response.