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You wrote "worldcup2023" (surrounded with quotes)
We refunded you. Please redo the transfer without the quotes around worldcup2023

but then I will lose the bets of the previous matches? just because of the quotes? I made the pre-game deposit and placed the pre-game bets correctly.

We are sorry for you but the scoring process is automated. The registration process is not about money, but to trigger the script to include you in the process.
Unfortunately, we cannot adapt it according to the many potential errors that participants may make.