That officer was not fair at all though the man that confronted him too was wrong slapping him.
I watched a video today on IG where a man out of anger was fighting Nepa people just because they came to disconnect his light, I was like, is the fight necessary?... Like you said, anger management is a very important skill, infact, it is a must have skills.
To me, getting angry makes things worse.
The truth as humans we can't help it sometimes we just have to ensure it is in moderation. The thing is the officials of electricity distribution company {NEPA}can be very rude and insensitive some times.