My wife had a Gamepad installed and everything to her laptop, she plays on steam and when she upgraded to Windows 11, it stopped working for her, I have not been able to help her. But I will try again. And that what you say is correct, if you are going to buy something we should be sure that it works or is compatible, more if it is expensive, but sometimes those who sell in the store do not know or are not sure if they are and they are just looking to sell.
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Mine works on windows 11 and I think it's best to always see if they come with updated drivers. Otherwise, just like what happened to your wife's gamepad, it's stopped working after a while.