In the case of buying a product online, there are risks. Some products are good and some can be not worthy buying. I think in case the product is not good, there should be a refund option for the customer if there is some fault or quality issue with the product.
!PIZZA
I don't think there's refund of funds if the customer doesn't like a product but u can return it and pick another product
Maybe there's fund refund options anyway but I am yet to find out