I agree with you that if we go to a coffee shop and the atmosphere or something is not as it should be, including the music since a coffee shop is supposed to be for conversation, I don't hesitate to say so either.
If the atmosphere is not relaxing and pleasant there is no point in paying more for a coffee, for that I enjoy it in the comfort of my home hugging my cat who hates coffee but can't help but come close to smell it every time he can 😹