Hello Galen, that's such an interesting story, and the quote is funny but 100% accurate.
I think it was an excellent suggestion on your part to meet with the client, (and yes, coffee has magical powers) to communicate in a different way.
I totally get the frustration you felt, as I too hate my performance and motivation to be compromised with my work.
Personally, I still prefer face-to-face customer service, as there's a limit to the connection one can make virtually.
I understand you being pleased with accomplishing your job, but can you imagine the burden off that man's shoulder, just being able to communicate to you that he is not tech savvy?
Good job on getting over that hurdle to secure the deal👏
I think he was that keen to meet with me he would have travelled twice the distance. He was grateful I proposed the meeting and that we could communicate in a more traditional way. We're moving forward and things are looking very good indeed.
I want to take all the credit but, as we know, coffee is always the star of the show. 😀
"Coffee and the Genius"
Doesn't this sound like a potential blockbuster?
Lol...