Wow. The first instance was shocking to me at first when I read her shop was locked. I thought she'd absconded with your money, hahaha. Truly, one needs to be patient and address such issues calmly so it doesn't tarnish one's image. The lady, too was so kind and nice.
She is a nice person, she was just a victim of that circumstances but am glad she was able to resolve her problem and went back to her business.