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While hive may not have support, some projects on hive do. For instance, you can go to a discord channel to ask a question to hive engine devs. If you go there panicked asking a question about some transaction that seems to have just disappeared, guess who answers first? Hint: It's highly unlikely to be a hive engine dev. I just don't bother to use discord anymore. I never much cared for it anyway.

I don't like Discord either, but there are a couple of people there I know will help out if they can. I find Peakd pretty good - they will get back to you eventually if I keep tagging them. I guess they have real lives as well.

Just to be clear, my point isn't that there aren't people willing to help, it's that no matter how many willing people there are, chances are, a scammer or bot will be there to "help" you first. For newbies looking for help, this isn't always going to be obvious.