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As guests waited, they expressed discontent regarding how the news was delivered. Not only were they informed of substantial changes after baggage drop-off, but there were also virtually no staff to provide assistance or clarification, leading to an atmosphere of confusion and panic among passengers.
One couple expressed their concern about sorting out flights back to Boston, indicating an urgent need for support. Unfortunately, the absence of clear communications and contingency plans from Norwegian Cruise Line left many guests feeling neglected and unsure about their next steps.