Part 5/8:
The Long Wait: A Struggle for Clarity
As hours passed without resolution, the lack of clear communication continued. Staff at the terminal seemed overwhelmed, often unfamiliar with the details about the situation. In an unusual twist, guests reported hearing that their luggage might still board the ship, leading to panic about the safety protocols—what if the bags arrived without their owners?
The outpouring of frustration was palpable, as passengers who had just entered the terminal remained unaware of the situation until they completed check-in. It raised concerns about the planning and logistical considerations put forth by Norwegian's management.