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One of the key aspects of Swoop Scoop's success lies in its operational efficiency. Will and Levi have emphasized the need for systematic training and careful management of their team. With 20 employees and expectations set through clear systems, every new team member undergoes comprehensive training. They even utilize technology by implementing customer portals for easy communication and interactions.
Part of their service includes tracking and ensuring customers are informed of their appointments. The company's commitment to action extends beyond operational tactics; they’ve gone as far as documenting the completion of each job with photos, ensuring customer trust and accountability.