Part 7/10:
As inventory grows, so do customer expectations. Focus Now emphasized the importance of addressing customer requests for frequently sought items while ensuring that the store remains viable financially.
Community Engagement and Retention Metrics
A critical aspect of the discussion revolved around customer retention and the onboarding process. Focus Now expressed optimism about fostering an engaged community, stressing that it's not just about instant discounts but the broader value provided by the Hive ecosystem. He noted interest in tracking retention metrics more closely in the future to assess how many newly onboarded customers continue using the platform beyond their initial discount benefits.