Part 3/11:
After the layoffs, his team planned a closing video to express gratitude towards their supportive audience. However, Burns soon found himself on the receiving end of legal ramifications for it, as the company viewed such communications as detrimental to profits. Addressing the cease and desist letter he received for alerting patrons about his estrangement from the company highlighted a fundamental tension: a company's focus on profit often clashes with genuine community engagement.