Part 5/8:
For the calendar-checking tool, setting up the correct parameters is essential. You need to specify the operating hours relevant to your business. It is vital to ensure that the local time and services align with your scheduling requirements. By adhering to these specifications, the tool can accurately assess available times within your calendar setup.
It’s recommended to check your time zone settings, as discrepancies here can cause major scheduling issues. Verifying this information ensures that the agent performs as expected without errors.