Part 4/6:
Things escalate as the conversation takes a confrontational turn. The customer asks for a receipt as proof of their payment—a reasonable request. However, the representative conveys an inability to process the payment, leading to an impasse. The issue seems to revolve around the roles of those present; the customer questions the authority of the personnel involved, and a security officer emerges in an attempt to mediate the situation. The refusal of service and the ensuing power dynamics stifle any potential for a resolution.