Part 6/8:
In a devastating twist, around the time ground controllers were piecing together the information, the news reported the actual attack on the World Trade Center. It was confirmed that American 11 had crashed into the North Tower. The world as we knew it was irrevocably changed.
Radio operators faced a dual crisis: managing the operational side while navigating the chaotic unfolding of the hijack, which culminated in a heartrending attack on civilian infrastructure. The incident not only flagged failures in security protocols but also initiated intense debates on aviation safety that followed in the years to come.