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Turning to robotics in retail, Lowe's is experimenting with autonomous robots to enhance customer experience in their stores. At Orchard Supply Hardware, which is owned by Lowe's, four robots dubbed O S H bots are being tested. These robots look like two large columns with screens and are designed to assist shoppers by guiding them directly to specific items in the store.
Customers can select products via a user interface, and the robot will lead them to the aisle or shelf where the item is located. This could revolutionize the shopping experience by reducing frustration and time spent searching. However, questions linger about how effective these robots will be in more complex scenarios—like handling accidental drops, spills, or customer queries that go beyond simple item location.