Part 3/13:
Clear communication is crucial. When an employee doesn't complete a task, start by asking: Did you know I wanted you to do this? If they say no, the solution is simple—ensure proper communication. If they did know, inquire about how and when they thought it should be done. Deadlines are vital; they serve as responsibility anchors.
When deadlines are missing, clarify expectations by assigning specific due dates, removing ambiguity. This process prevents misunderstandings and promotes accountability.
Troubleshooting Motivation and Blockages
Even with clear instructions and deadlines, tasks might still be incomplete. The next question is: Are they motivated? Motivation can come from incentives or obstacles—blockages—that prevent progress.